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A total of 49 reviews for Ilovewestherr.com have been written yet. The most recent reviews are listed below.

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Klaas & Aartje de Waard
(5 of 5 points)
wrote 1 year ago
USA, Rochester, 1 review

We just bought a car through Rasheem Harris in Canandaigua. He was extremely accomodating. 2 months ago he assisted us with the process of ordering a new Corolla. Today it was ready for us. Rasheem came in on his day off!!!! He guided us through the final process very smoothly. Everything was just perfect. I highly recommend him.

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Denise Wilkesmore
(5 of 5 points)
wrote 1 year ago
1 review

Just purchased a used 2020 Subaru from “Coach” today at West Herr Nissan Lockport. A Subaru is my dream car but our daughter needed a vehicle. I saw it and had to buy it. Everyone was great and supportive. We had great experience and could not be happier.

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Deborah Ruggieri
(5 of 5 points)
wrote 2 years ago
USA, Alden, 1 review

Just got a new Nissan from West Herr Nissan Orchard Park. Best car buying experience ever. Professionalism at its highest level. Love my new car. Been a West Herr customer for years and will always be....

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Valerie and Duane Gruber
(5 of 5 points)
wrote 2 years ago
1 review

From the moment my husband and I walked through the door at West Herr of Hamburg and shook the hand of Bill Pease we knew we were in good hands! His outstanding personality, professionalism and genuine concern for our best interest made us feel at home! We couldn't have asked for a better experience! He made sure we drove away with the perfect vehicle that we love!
Bill, John Foster and Erick Miller went above and beyond to make sure we were satisfied and happy with our purchase!
We won't go anywhere else! We are now a part of the Herr family!! Thank you so much for the best 2 days we were blessed to spend with you!

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Gail and Patrick ODonoghue
(5 of 5 points)
wrote 2 years ago
USA, Lake View, 1 review

West Herr of Hamburg , after traveling around Erie County looking for cars, my heart always comes back to the number 1 team at west Herr. Kelly Hartway and Emily Anzerella these 2 young ladies never pressure or do they rush. They listen to us always. So I’ve been there over 1 1/2 years and I’m guessing third time is a charm I had to go back to my explorer. I highly recommend these 2 young ladies to all my friends and family. It’s what keeps me coming back. Their Asst. Haley also , a wonderful young lady and knows her business and to me looks like a great asset to their team. I can’t say enough about this A team at West Herr, they are an huge Asset to West Herr in Hamburg . Thank you again. My heart lies with these two girls,
I’m ending, I do have to mention Eric Miller, a great guy, helps and does the best he can to keep us happy. Another asset to West Herr at Herr.

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Jean Johnson
(5 of 5 points)
wrote 2 years ago
1 review

Just got a vehicle for my granddaughter and worked with Rob Lalka…. He was with us all the way…. If you are looking for a used vehicle, he will work with you until you find the one you want…He will also work with you after you receive your vehicle.. He is tops… If you work with him, please mention my name..Jean Johnson..

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James Carr
(5 of 5 points)
wrote 2 years ago
USA, Orchard Park, 1 review

With all of the optional sources available today to buy a vehicle I haven't see any that can compare to the personal touch a direct salesman can provide at a dealership. I have bought a number of used vehicles from Steve Smodics at West Herr, Hamburg, NY. I have been more than 100% satisfied with his professional service and assistance. He has consistently exceeded what I would expect a salesman to do before and after the sale.
Additionally my most recent transaction experience was exceptional. Management got involved and far exceeded what I expected would occur negotiation wise. West Herr has never disappointed.

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Debra Ostrowski
(5 of 5 points)
wrote 2 years ago
USA, Buffalo, 1 review

I can't say enough good things about Erik Giardina and his team at West Herr Nissan in Lockport, NY! They went above and beyond for me and got me into a great car! They even brought the car to me at my place of employment so I could test drive it! Their customer service is the best. Everything about this experience was outstanding!! Thank you to Erik and everyone on your team!

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Adele Lojacono
(5 of 5 points)
wrote 2 years ago
USA, Rochester, 1 review

My daughter leased a new truck at WestHerr and highly recommended that I go there to lease a new car. She praised the staff who was proficient, friendly, and accommodating.

She dealt with Sabri Darwish and so did I. I was extremely impressed.
He was knowledgeable, personable and helpful in so many ways. I would highly recommend him and would give him a 10 out of 10.

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Dylan perry
(5 of 5 points)
wrote 2 years ago
1 review

Steve Smodics at used cars of hamburg sold me a beautiful truck quickly and professionally

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Erika
(5 of 5 points)
wrote 2 years ago
USA, Rochester, 1 review

July 2021-
A great experience with Tyler Cretelle! A knowledgeable advisor who loves his job. This was my first purchase of a BMW and it’s amazing! The features of comfort, technology and power are super efficient. Evan Page is also available to answer any technology questions if needed. A very nice group of people to work with that execute prompt service. See you in three years Tyler!
Erika

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Laura Heal
(5 of 5 points)
wrote 2 years ago
1 review

I was very happy with West Herr Nissan. TRACY MCMANN went above and beyond trying to find the best SUV that worked within my budget and was patient with the time I had and the kind of vehicle I was looking for. During the times of the world we now live in she made it easy to test drive cars and choose what worked for me. I am now a very happy owner of a 2017 Subaru Outback and would gladly go back in the future to purchase another SUV. Thanks again Tracy and West Herr.

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V.B
(5 of 5 points)
wrote 2 years ago
1 review

Got my first BMW , great experience!!!! Did I add I only had a hour break I was rushing them to hurry so I could drive back to work . Tyler Cretelle made it happen he’s the man . Got back on my break the next day everything was ready and waiting .
Thanks so much Tyler for making a positive memory , I will be back for my new one in about 3 years .
Sincerely V.B

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Diana Otterson
(5 of 5 points)
wrote 3 years ago
USA, Victor, 1 review

I highly recommend Kate O'Neil at West Herr/LeBrun Toyota in Canandaigua, NY. I can honestly say I have never had such a pleasant experience trading a car in. It is my first experience leasing and she walked me through it, answering all of my questions. I'm very happy with my new Toyota Camry and my experience at West Herr.

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Ron Zito
(5 of 5 points)
wrote 3 years ago
1 review

Just exited my newer BMW.
Both Salesperson Connor & Tech Genius Collin were excellent!
BMW West Herr Rochester still another reason why I’ve spent decades with the West Herr family of dealerships

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Lindsey Groffenberg
(5 of 5 points)
wrote 3 years ago
1 review

I want to give West Herr Nissan in Lockport NY,John Madden and his whole Team 10 Stars

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Brenda Cretney
(5 of 5 points)
wrote 3 years ago
USA, Brockport, 1 review

Great Experience with Tyler Cretelle and the rest of the staff at West Herr in Hennrietta NY. Love my new BMW.

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GC
(5 of 5 points)
wrote 3 years ago
USA, Rochester, 1 review

Had a great experience with my salesman, Dave Wells. Felt comfortable
right from the start. He has been involved with my family for a number
of years and we keep going back to him. If you go to BMW of Rochester,
just ask for Dave Wells. He must be great at what he does because
there is always a flurry of activity around him. He gets 6 stars!
Thank you Dave!

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Susan Wagner
(5 of 5 points)
wrote 3 years ago
1 review

I want to give a big shout out to Rasheem Harris at WestHerr in Canandaigua our sales consultant. He made us comfortable the minute we sat down! He made it seemless to buy my new Toyota! I highly recommend Rasheem if you are in the market for a car! Everyone there was awesome! Thanks again!

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Jeff Butler
(5 of 5 points)
wrote 3 years ago
USA, Canandaigua, 1 review

Had an amazing experience buying our new Highlander from Jon Santmyer. New to Toyota and loving it so far. They handled any concerns we had without question. Thank you!!!!

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Bill Whitley
(5 of 5 points)
wrote 3 years ago
USA, Penfield, 1 review

When buying a vehicle is necessary, from a Boomer's perspective, the scenario is simple due to the number of times this type of purchase has been done.

If the staff is trained to listen, the facts become more transparent.
If the numbers are reasonable, we keep our seat.
If respect is shared, harmony is achieved.
Once the above is sincronized we reveal the contents of our walllets.

West Herr does thier very best to make a purchase simple. Thanks to Dan Fabrizio and the crew at Infiniti of Williamsville.

Thank you West Herr

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Jennifer Plant
(5 of 5 points)
wrote 3 years ago
USA, Buffalo, 1 review

BMW of Rochester , I have to say from start to finish my car buying experience was flawless. Bruce Culligan made my trade in easy! Tyler Cretelle found my dream car with every detail I wished for! Last but certainly not least Evan Page was so fabulous (and patient) showing me how to use all the fabulous new tech in this machine! Highly recommend the whole team! A++++

thank you to everyone involved :)

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Ann
(5 of 5 points)
wrote 3 years ago
1 review

I would recommend John Madden at Nissan in Lockport. His follow-through was great. Can't go wrong with the coach.

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Deborah Genrich
(5 of 5 points)
wrote 3 years ago
USA, Rochester, 1 review

I recently bought a 2021 X3 from West Herr BMW Rochester, worked with Tyler Cretelle. He was extremely knowledgeable and professional, totally a pleasure to work with. I was also very impressed with Colin, the technology expert who set up and explained the multitude of features in the car. My new car is amazing, and both these associates represent the high standards you'd expect from BMW. Highly recommend this dealership !

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Dennis K. Spink
(5 of 5 points)
wrote 3 years ago
USA, Batavia, 1 review

I recently purchased my second car with Sales Cunsultant Dave Wells. The second experience was as good as the first. Dave is very personable , honest and knowledgeable, three things I think are paramount with a sales rep. Quite frankly, if Dave was not there I would have looked elsewhere...
I do not hesitate to recommend Dave to friends and family, for that matter anyone that is looking for a car. Westherr is fortunate to have Dave in their employ and I will look for him with my next car....

1 of 1 people found this review helpful


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LARRY
(5 of 5 points)
wrote 3 years ago
USA, The Bronx, 1 review

I JUST bought a 2005 dodge pickup from West Herr /Hamburg thank you for a great dealership to buy a auto from STEVEN the salesman i worked with made this the most enjoyable buying experience . if you need a great deal @ great auto go and see the guys at WEST HERR /HAMBURG you will be glad you did

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Anthony
(5 of 5 points)
wrote 3 years ago
1 review

Conner was a great help made the transition of trading in my car very easy.

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A Holmes
(5 of 5 points)
wrote 3 years ago
USA, Syracuse, 1 review

We bought an X3 from the dealership 12/18/21. Conner was an outstanding salesman as well as his managers and other team members. There wasn't any pressure tactics, which I appreciated, and the visit was a pleasurable event. My wife loves the X3 . The financing was easy and the terms were great. We'll be back for service here, but we live in Syracuse. Thanks for your overall calm demeanor Conner and for your service.


The Holmes family

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B.G. Staffan Lundback
(5 of 5 points)
wrote 3 years ago
USA, Rochester, 1 review

Friday, December 11, 2020, I went to West Herr BMW in Rochester, NY. I had previously reviewed on line a BMX X5x40i, printed out the review and made a number of notations on the review. I was introduced to Tyler Cretelle and after some initial small talk, Tyler took my printed review and sat down at his computer. He flipped through the pages, searched through the West Herr Rochester BMW inventory and came up with a BMW that fit perfectly with what I had in mind. It was very impressive that he did not ask me to walk through the parking lot with him looking at various models. He did his homework first, made a phone call and precisely the right car was brought around for the test drive. I leased it. We met again on Monday for the paperwork and Tyler handled everything efficiently and professionally. When we were down, he introduced me to a young man by the name of Colin, who went through the instrumentation and technology package in detail. Colin was very also professional, personable and knew every detail of the tech package. It was a fun and informative session that Tyler, Colin and I had and a very valuable one for the purchaser of a new vehicle. You have two 5 star employees here with 5 being the highest number of stars and the top rating. The next day, Tuesday, December 15, I had snow tires installed on the new vehicle. Kyle in Service handled this and did a flawless job on time with short notice and with courtesy, professionalism and a great sense of humor. So, in the span of 5 days I was fortunate to have been serviced by Tyler, Colin and Kyle and West Herr is fortunate to have three such dedicated and excellent employees.

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Daniel Meckley
(5 of 5 points)
wrote 3 years ago
1 review

I just want to start by saying that Connor Seweryn ( BMW of Rochester) was very professional, and informative. I would buy a vehicle from him again in a heartbeat.

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Nick Cappola
(5 of 5 points)
wrote 3 years ago
1 review

I am very pleased with my purchase of a2017 Chevy Silverado pickup from WestHerr Hamburg I want to thank Steve Smodics and the sales team for going the extra mile .Steve and the team were very professional and knowledgeable finding the right vehicle to fit my budget and needs. I am a return customer and will not hesitate to return again + again

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Caroline D
(5 of 5 points)
wrote 3 years ago
1 review

With this being my fourth BMW I knew exactly what I wanted. I called Mike Monello on Monday and secured a car by Wednesday. He was kind, professional, knowledgeable and very efficient!. Rochester BMW exceeded my expectations with their service and efficiency!. I will definitely be back for my next BMW! Thanks Mike!

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Chuck Kolerski
(5 of 5 points)
wrote 3 years ago
USA, Buffalo, 1 review

I like to thank Tony Helta and Steve Smodics for helping me in every way buy my F-150!!! Truck is awesome and these to guys were awesome too!!! Totally recommend buying a vehicle from these guys!!!

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Ray Niesser
(5 of 5 points)
wrote 3 years ago
USA, Buffalo, 1 review

Krystyn Hennigan, Dave Duda, andMarty Krebs exceeded my expectations and did a terrific job of customer service!This is what I’m looking for at a dealership service department.

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James Lowes
(5 of 5 points)
wrote 3 years ago
USA, Buffalo, 1 review

I hate buying a car. However, my car was a 2006 that I drove for 8 years.
My salesperson was Jonah McNaughton. He listened to me and found me a used car within my price range. The process was very efficient and professional. I even got payments and terms within my budget.
I would recommend Jonah and West Herr to any one who wants a great value with a fair price

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Chuck Schuh
(5 of 5 points)
wrote 3 years ago
1 review

After 13 years, we came to a 'sure and steady' Tom Bull to pitch hit for us and we love our 2020 Chevy Trax. Its all we need and the team did a great job with the thoroughness and accountability necessary in the unstable world we live in. Thanx much for making the experience easy and affordable!

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Regina Williams
(5 of 5 points)
wrote 3 years ago
1 review

Thank you Connor and the team at BMW of Rochester. I appreciate all of your help, consistency and ease in the purchase of my Nissan Juke. You went above and beyond. Thanks for everything.

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Debora King
(5 of 5 points)
wrote 3 years ago
USA, Orchard Park, 1 review

I just bought a 2021 Chevy Trailblazer from West Herr/Hamburg location. I love, love, love my new vehicle! Thank you to Steve Smodics for all his help. Steve was very polite and professional, he explained everything, and made buying a new car an easy experience! Thanks again Steve!

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Janet Hardter
(5 of 5 points)
wrote 3 years ago
1 review

I LOVE my Rogue!! John "Coach" Madden and everyone else involved from start to finish were exceptional to work with. Professional, friendly, informative and caring - what more could you ask for? No high pressure sales here - I have never felt so at ease during a vehicle purchase. All my questions were answered and I ended up with the vehicle that I wanted and a monthly payment that I was completely comfortable with. This was my first experience working with West Herr Nissan in Lockport. They now have me as a customer for life. Thanks guys, you're the best!!!!

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Christopher Eagan
(5 of 5 points)
wrote 3 years ago
USA, Buffalo, 1 review

I just wanted to acknowledge and thank Tony Helta and Jeff Lauricella for their help and professionalism in purchasing my new F 150, especially due to the necessity of doing most of the negotiating remotely during the NYS COVID-19 restrictions. The delivery of my truck was seamless and all the support staff were equally efficient and pleasant to work with. My family and I look forward to purchasing from West Herr in the future!

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Debby Felber
(5 of 5 points)
wrote 4 years ago
USA, Alden, 1 review

I just bought a Blazer from Danny Rivas and Mike Kabala, it was an awesome experience!! I love my Blazer and these two guys! You have a customer for life, Thank you again Danny and Mike!

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roger boehnke
(5 of 5 points)
wrote 4 years ago
USA, Niagara Falls, 1 review

my wife and I just leased our fourth Nissan at west herr Nissan on transit road in lockport.we worked with erik giardina once again and got a great deal.we would advise anyone looking for a new or used car to buy or lease,any make,any model,erik can get it for you. he wont quit till your satisfied and happy.

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Karen
(5 of 5 points)
wrote 4 years ago
1 review

my husband and I worked with Connor Seweryn on a recent Saturday since Taylor was away. WE found Connor very efficient having all of the many papers involved all in order for easy access and efficient use of time.
we live about 1.5 hours away, so this was important to us. He and my husband got a long very well. He made our trip very happy and timely.

we were very happy with our overall experience.

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Marcia Heaney
(5 of 5 points)
wrote 4 years ago
USA, Buffalo, 1 review

Dear I Love West Herr:
I am delighted to send accolades to the best dealership in Western New York: West Herr! I just bought my 4th BMW Z4 through West Herr and am delighted with my new 2020 BMW Z4! WOW, WHAT A GORGEOUS CAR!!!!
Congratulations to the entire West Herr Team and especially to Marty Willnow, Todd Harper and especially Chuck for securing my new car and delivering it to me Thanksgiving weekend.
This is by far the best dealership, the best staff and outstanding business staff in Western New York!
Marcia Heaney, A VERY SATISFIED Customer

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Christine Class
(5 of 5 points)
wrote 4 years ago
1 review

As usual, West Herr of Williamsville exceeded our expectations and made the purchase of my daughter's Jeep Compass extremely smooth and enjoyable. James McCullough was our sales associate and he always goes above and beyond to make sure we are taken care of.

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Walter and Sandra Keller
(5 of 5 points)
wrote 4 years ago
USA, Rochester, 1 review

We bought our Jeep at West Herr in Lockport and we love the dealership and especially Alan Johnson for helping us and taking the time with us. And also the person that did the paper work. They helped us get the Jeep we wanted and at a price we could afford. Will always buy my cars there. Thanks!!

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Ronald Szatkowski
(5 of 5 points)
wrote 5 years ago
USA, Buffalo, 1 review

Enjoyed my visit very much. No pressure from the sales person, Tracey McMann. She answered my questions without hesitation. She dealt with me at my own pace. She never had to backtrack due to something she may have missed. She just didn't miss anything. My grandson enjoyed the free popcorn.

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Julie Banach
(5 of 5 points)
wrote 5 years ago
USA, Buffalo, 1 review

BMW of Rochester is a West Herr dealership with an amazing sales staff and service staff to go along with it. Well worth the drive to Rochester. This is the second car I have bought their and Val Johnson has been my salesman. Great guy and he is extremely knowledgeable but does not pressure you. Finance is also tops and takes the time to make sure you understand the warranty and any changes. I can’t say enough about this dealership as they are awesome to work with ❣️

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Robert Kobielski
(5 of 5 points)
wrote 5 years ago
USA, Buffalo, 1 review

West Herr Chevy/Hamburg,

I just want to commend Jon Tedesco and Karen Herniak for their expert knowledge and professionalism while I worked with them in leasing a new Equinox. Both associates did an excellent job in making my car buying experience enjoyable. Kudos for their great teamwork in setting me up in a new Chevrolet!

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