Reviews and ratings of Mypolicyhq.com
A total of 18 reviews for Mypolicyhq.com have been written yet. The most recent reviews are listed below.
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15 reviews |
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USA, Saint Paul, 1 review
Re mypolicyhq.com, website for Cigna Medicare Supplement Insurance: Non-functioning website, incompetent company. Cannot sign up for web account due to chronic error message, have spoken to 7 different Cigna CSRs over 3 weeks, they cannot fix it. Probably because they are spread over the entire country, not based in Texas/central location where the company HQ is. Disastrous service. The CEO of Cigna, David Cordani, made $18.9 million in 2018, and $43 million in 2017. Yet, he won't invest in decent technology. We all pay for his greed in our time and money. Avoid this company if you can.
1 of 1 people found this review helpful
USA, Seattle, 1 review
I am now having similar issues. I wanted to go paper free , but couldn't
find a way to sign in. I know I haven't ever logged in, but it says my email
is wrong. Soooo.... if it's this hard, I think I'll take my money to Premera.
Annie
No person found this review helpful yet.
1 review
The sign-on says I already had a existing account. However If I ever did I did not know my password or user name. Since I did not know either, it would not let me move on to retrieve either. Not at all up to date or friendly.
1 of 1 people found this review helpful
1 review
The area for getting your forgotten password, is very POOR. I enter my username, then it asks my security question, but there isn't an area to type it in and I put my answer in and doesn't accept it. Went over and over trying to read the instructions and it doesn't stay up long enough to read. I even called the Cigna site and customer service gal tried it with her info and she couldn't enter or read it either. I believe your IT dept. needs to fix this, it isn't very user friendly at all. Its very frustrating!!!!!
2 of 2 people found this review helpful
Comments on this review
1 review
Salesperson didn't record my middle initial. And a routing # had an error. Therefore, I had to correct both before CIGNA could make an EFT from my bank account. And that took time inform my afternoon, darn it, anyway!
1 of 1 people found this review helpful
USA, Perkinsville, 1 review
Attempted to set up a new account on line..........would not accept my user name even after several tries/changes. Finally gave up......guess I'll do without it.
I've been fairly happy otherwise with this Supplemental Insurance. I wanted to find out more about the Healthy Rewards (ie. cost) Program.......from a mail packet I'd received.
1 of 1 people found this review helpful
1 review
The Cigna website is just a hair short of totally worthless. I have not encountered a website with so little helpful information/user friendly in years!
On Dec. 6 of 2016 I switched my Medicare Supplemental Policy to Cigna to reduce my monthly premium. Long story short, Cigna held out premiums for January and February and I have yet to receive any information from the company. I did receive an email print out that referenced "Case #----" confirming I had taken out a policy---(I had no idea if the case # might also be my policy #.) UNFORTUNATELY, my Dr. office would not accept the scant info. in hand-- they needed detailed info. that would be on policy card. I was not surprised. I found it difficult to accept myself. There was no verification phone number for Cigna, address, etc., only my name and address, the "Case #," activation date, CHLIC MEDSUP and amount of premium. The only place Cigna's name is written out on the page is at the top--"www.agentviewcigna.com."
I made three separate attempts to establish myself on line at the Cigna website. The first two failed---the program would not accept my "Case #." The third time the number was accepted and I established an account. If your information is rejected--wait and try again the next day.
After numerous emails and phone attempts in January and February by both my agent and myself, I reached a representative today. HOWEVER, I waited 56 minutes on hold before speaking to that rep. She was very considerate, kind and directed me to a site to print out a temporary member card---NOTE: the card states "This is not a verification of policy." WHAT????? And the phone number on the printed card to verify the policy is INCORRECT--the rep. gave me another number to call instead.
I requested that new policy information be "overnighted" to me--obviously anything previously sent over the past 2 and 1/2 months has been lost somewhere along the way. She spoke with a supervisor who said that they never "overnighted" anything--mail service was sometimes delayed. Strange--my previous company "overnighted" policy information to me at one point.
Go with this company only if you have a lot of patience and time and need to cut the amount of your premiums. Know that you may encounter difficulties in reaching someone to help solve problems; they may not be resolved in a manner you feel beneficial to you--only to those inside the Cigna offices. I plan to file a report with our state Attorney Generals Office plus Consumers Reports Health. I also plan to find another source of Supplemental Insurance.
Good Luck with Your Endeavors,
11 of 11 people found this review helpful
Comments on this review
I have also encountered the same identical nightmare. Today I did receive my insurance card after 2 1/2 months of calling and e-mailing different people. I am also skeptical of using this company.
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Amen. Thought I might get a heads up on 2018 pricing
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USA, House Springs, 1 review
Have been put on hold trying to call service rep 4 times this week; each time I have stayed on the line for at least 30 minutes and once 45 minutes! Then tried website to answer a question but directions are absolutely terrible! I do not understand just how in the world this company can justify such terrible response to members' needs. I think I will "snail mail" my request to them which will probably be a whole lot faster than any of the other ways - that is such a shame!
6 of 7 people found this review helpful
USA, Philadelphia, 1 review
Terrible company and terrible customer service was on line for more than hour should be assign as 01/01/17 talked with your representative on 12/28/16 called on 01/10/16 was not in the system yet with no explanation will cancel the policy never sigh for this company night mare 0 customer service sutisfaction Lana Genkil
2 of 2 people found this review helpful
Comments on this review
Call them in the evening & they answer right away!
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1 review
so disappointed. Told my broker when getting insurance for my self that I didn't need supplement insurance well he said ok well I ended up getting it without knowing it in till I got my bill. When I got my first bill in I notice my medical insurance was $10.66 a month with a tax credit. Great well then I notice I got another 3 bills from cigna that total up to $127.00. I was like wtf. So I call cigna to get this cancel on auto-draft back in November 2016. Well then I check my bank statement for December 2016 and found that they taken it out again, so iv talk to an manager that said nobody taken me off auto-draft and cancel out my policy and that I was to write in a letter leting them know what happen and that I would like a refund. I did call them on December 6 2016 and sent in the letter by fax and mail in on December 9 2016. Well I never gotten an response. Every time iv call iv had to wait long times for somebody to answer and forget about the website. So now I check my account for January and what do I see a charge for auto-draft payment for supplement insurance like. I am requesting for all of my money to be put back into my account that this company has taken out. I don't understand why it should take up to 40-60 days to refund the money because it takes just a click of a button to refund money as well as your company to take money out of your customers accounts.
7 of 7 people found this review helpful
Comments on this review
Im currently waiting to hear back from Cigna about a very similar situation with Cigna. After i cancelled last september 2016 , as I was choosing another F Plan with AARP. I have remained on phone for many hours attempting have 2 ACH payments of $606.55 removed from my personal checking account, months after I cancelled my account with Cigna, as a Medicare supplement Plan. Be wary before singing on with this company.
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USA, Novato, 1 review
Have just become a new member & tried to get information regarding saving $100 on "my next premium payment". No matter where I tried, could not find an answer. Much of the information offered is ambiguous. Will try phoning & see if a representative can help me in the customer service dept. Reading other reviews, hopefully I won't experience long wait times as others have, & have chosen a company that is genuinely happy to help new clients.
6 of 6 people found this review helpful
USA, Carlisle, 1 review
I've been calling for over a week and have yet to get an answer.
My time is limited and a spare 20+ minutes, just to contact someone that basically is supposed to work for me, is unacceptable..
6 of 7 people found this review helpful
USA, Rio Rancho, 1 review
waiting to talk to a representative! on hold for 40 minutes!
5 of 7 people found this review helpful
USA, Sherwood, 1 review
Talk to my agent and his boss, and they tryed to get in touch with someone and they was on hold for a long time. ...this is REALLY redialious that you can't talk to someone about business. .....SORRY SORRY
4 of 4 people found this review helpful
USA, Sherman, 1 review
Spent 3 different times on the phone waiting for minimum of 30 min each time. Finally someone by the name of Jasmine answered and asked for my policy number....in the middle of giving this number she said the same thing...I started over to give my number and she then said she was sorry but she could not hear me good enough and told me to call back some other time and hung up. I really believe it was a message machine....she never even acknowledged me at all before she hung up. There is something really wrong with a company that treats their clients in this matter. I am closing my account with you guys....as soon as you answer my phone call....if that is even possible. Its not like you have the best prices in town...actually there are quite a few others who beat your prices all to hell.
9 of 9 people found this review helpful
USA, Essex Junction, 1 review
I can't get through on the phone or web site and all I want to do is have my address changed.
13 of 14 people found this review helpful
Comments on this review
Called 6/20/16 & talked to a rep Re my payment was late & I told them I just rec'd the statement & that sterling had mailed on 6/13/16 so he said they mailed it & it came back to them because of my address wasn't correct & I told them they sent it to my physical address & not my p.o. box! He said it was up to me to provide my address to the new Co. I told him that it should be up to the Co to get the correct address & that I was always on time in the past! I was very upset w this person handling this problem & hope it doesn't happen again! Thank-you!
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meredith alexander 75 ridge street asheville nc policy no 36YO138199 want to cancel this policy have been calling for two days my number is 8282524395
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I can't get though on the phone or the website, this is most WORST Insurance Company ever, ,All I wanted to do is talk to someone about making a payment and get something correctly about my bill called two to three times a day and they put you on hold for about 15 to 30 minutes. ..thinking about cancel my policy with this company.
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I've spent over 6 hours over the last two weeks on hold and no one answers. Your website is worthless as well. I have a different insurance company and you need to cancel my policy as of Dec. 31. 2016. What is wrong with you that you can't do business? You sure are quick to collect your money!
36y0094621. Try to find time for my contact info and call me, I sure can't get a call into you. I have canceled your ability to tap my bank account as well, so you are not getting paid.
simillar problem myself no one answers phone.Sick of holding,when I get problem solved will never do business with them again
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All I want to know is when you have my payment due date.
And I am not pleased with your answering service,if you can call it that.Please make your phone service and web sites easy to access. I had to call my agent to see if he can reach you.
USA, King of Prussia, 1 review
I have made 3 phone calls to your company over 3 days and have remained on the line for over 20 minutes each time. Thats unacceptable and as a result I will not renew my policy with your company. You say "your call is important to us" - what a lie - you careless. Senior management needs a shake up. The market will do it for you in time. Whoever gets this email send it to senior management.
14 of 14 people found this review helpful
USA, Bluffton, 1 review
web site is horrible. The is no information what so ever on here.I am a new member and cannot get any information from this site. YOU NEED A BETTER ONE.
It look like an add for different insurances. Very, very bad.
10 of 12 people found this review helpful
Comments on this review
I was suppose to sign on this website to get $100.00 off my next premium, I hope I didn't make a mistake by signing up for your insurance.
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Trying to get my policy cancelled since I changed my mind. Nightmare!
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ELIZABETH - I totally agree, said website is a nightmare - website is so damn confusing!
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Technical information
The web server used by Mypolicyhq.com is located in Columbus, USA and is run by AMAZON-02. The server runs exclusively the website Mypolicyhq.com.Information about the server of the website
| IP address: | 18.219.61.145 |
| Server provider: | AMAZON-02 |
Safety and classification
The website doesn't contain questionable content. It can be used by kids and is safe for work.
| Attribute | Classification | |
|---|---|---|
Google Safebrowsing |
Safe | |
Safe for children |
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Safe for work |
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Webwiki rating |
18 reviews |
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Server location |
USA, Columbus | |
| Little trustworthy! 0% | ||
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I'm having same problem only my security question doesn't even come up. It gives me a place to answer question but...whats the security question??? Lol...frustating...trying to find help/a phone number now...
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